How should an application be processed by a PIO?

(a)    A PIO should never feel irritated by such applications which may sometimes comprise of frivolous queries. A PIO should not be biased or guided by the hearsay impression of the applicant.

(b)    Such applicants usually do a complete homework and have a very good understanding of the Act. The only remedy available for the PIO is to know the Act thoroughly.

(c)    Each application should be examined taking a neutral view and a legally sustainable decision should be taken which can be defended before a higher forum.

(d)    The application tracking system must be geared to keep track of the each and every application filed to avoid missing an application which may give an excuse to the applicant to file a complaint/appeal for imposition of penalty.

(e)    Multiple applications tend to be filed which may appear to be similar, if not identical. A complete and thorough reading of the application must be done to avoid missing any question which may later be claimed as a ground for imposing penalty.